Privacy Policy
Effective Date: July 13, 2026
Hip Hounds ("Hip Hounds," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.
Information We Collect
We may collect information including:
- Name
- Email address
- Mobile phone number
- Mailing address
- Pet information
- Reservation and service history
- Payment information (processed securely through third-party payment processors)
We collect this information when you:
- Create an account
- Make a reservation
- Contact us
- Sign up for text messages or emails
- Visit our website
How We Use Your Information
We use your information to:
- Schedule and manage reservations
- Provide daycare, boarding, grooming, and related services
- Send appointment reminders
- Send reservation confirmations and updates
- Respond to customer inquiries
- Improve our services
- Send occasional promotional offers if you have opted in
SMS Communications
If you choose to receive SMS messages from Hip Hounds, you may receive messages including:
- Appointment reminders
- Reservation confirmations
- Boarding and daycare updates
- Account notifications
- Customer support communications
- Occasional promotional offers
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
SMS consent is not a condition of purchase.
SMS Privacy
During registration through our Gingr customer portal, customers may independently opt in to receive Transactional, Reminder, and Marketing SMS messages. Each category is optional and disabled by default.
We use this information only to send the types of messages you have agreed to receive, including:
• Appointment reminders
• Reservation confirmations
• Boarding and daycare updates
• Customer support communications
• Marketing and promotional messages (only if you separately opt in)
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except with vendors, consultants, or service providers solely for the purpose of enabling and operating our text messaging program.
Sharing of Information
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
We may share information only with trusted service providers who help us operate our business, including:
- Gingr (customer management software)
- Stripe (payment processing)
- Twilio (SMS delivery)
- Website hosting and technology providers
These providers may only use your information to perform services on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except with vendors, consultants, or service providers solely for the purpose of enabling and operating our text messaging program.
Data Security
We use commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Cookies
Our website may use cookies and similar technologies to improve website functionality and analyze website traffic.
Your Rights
You may contact us at any time to:
- Request access to your information
- Update your information
- Correct inaccurate information
- Request deletion where permitted by law
Contact Us
Hip Hounds
Phone: (512) 989-6767
Email: info@hiphounds.com
Website: https://hiphounds.com