Privacy Policy

 

Privacy Policy

Effective Date: July 13, 2026

Hip Hounds ("Hip Hounds," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

Information We Collect

We may collect information including:

  • Name
  • Email address
  • Mobile phone number
  • Mailing address
  • Pet information
  • Reservation and service history
  • Payment information (processed securely through third-party payment processors)

We collect this information when you:

  • Create an account
  • Make a reservation
  • Contact us
  • Sign up for text messages or emails
  • Visit our website

How We Use Your Information

We use your information to:

  • Schedule and manage reservations
  • Provide daycare, boarding, grooming, and related services
  • Send appointment reminders
  • Send reservation confirmations and updates
  • Respond to customer inquiries
  • Improve our services
  • Send occasional promotional offers if you have opted in

SMS Communications

If you choose to receive SMS messages from Hip Hounds, you may receive messages including:

  • Appointment reminders
  • Reservation confirmations
  • Boarding and daycare updates
  • Account notifications
  • Customer support communications
  • Occasional promotional offers

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us directly.

SMS consent is not a condition of purchase.

Sharing of Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only with trusted service providers who help us operate our business, including:

  • Gingr (customer management software)
  • Stripe (payment processing)
  • Twilio (SMS delivery)
  • Website hosting and technology providers

These providers may only use your information to perform services on our behalf.

Mobile opt-in information and SMS consent are never shared with third parties or affiliates for marketing purposes.

Data Security

We use commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Cookies

Our website may use cookies and similar technologies to improve website functionality and analyze website traffic.

Your Rights

You may contact us at any time to:

  • Request access to your information
  • Update your information
  • Correct inaccurate information
  • Request deletion where permitted by law

Contact Us

Hip Hounds

Phone: (512) 989-6767

Email: info@hiphounds.com

Website: https://hiphounds.com